Terms and Conditions

Store Terms and Conditions

§ 1

Preliminary Provisions

1. The online store drogeria.be, available at the Internet address www.drogeria.be, is operated by Skiera Cosmetics BV, based in The Hague, registered in the Dutch Business Register under BTW number NL859198819B01, KVK 72689331.
2. These Terms and Conditions are addressed to Consumers and define the rules and procedure for concluding a Distance Sales Agreement with a Consumer via the Store.

§ 2

Definitions

• Seller – Skiera Cosmetics BV, BTW NL859198819B01, based in The Hague at Koperwerf 27, 2544EM, KVK 72689331.
• Client – any entity making purchases via the Store.
• Entrepreneur – an entity conducting business on its own behalf using the Store.
• Store – the online store operated at www.drogeria.be.
• Distance Agreement – an agreement concluded without simultaneous physical presence, via electronic means.
• Terms and Conditions – these terms.
• Order – the Client’s declaration to conclude a Sales Agreement.
• Account – the Client’s Store account.
• Registration Form – a form for Account creation.
• Order Form – an interactive form for placing Orders.
• Cart – the Store’s shopping cart tool.
• Product – a movable item/service available in the Store.
• Sales Agreement – a Product sales contract between Client and Seller.

§ 3

Store Contact

1. Address: Koperwerf 27, 2544EM The Hague
2. E-mail: [email protected]
3. Phone: +31624923140
4. Bank: SWIFT INGBNL2A, IBAN NL41INGB0113662718
5. Phone hours: 08:00–15:00.

§ 4

Technical Requirements

To use the Store:

1. Internet device,
2. browser, active e-mail,
3. cookies enabled,
4. FlashPlayer installed.

§ 5

General Information

1. The Seller is not liable for disruptions caused by force majeure or third parties.
2. Browsing does not require an Account; ordering is possible with or without registration.
3. Prices in euros, VAT included.
4. Total price = product + delivery cost (displayed before checkout).
5. Subscriptions: total price = full billing period.
6. If price cannot be pre-calculated, the Store will state how it’s calculated.

§ 6

Account Creation

1. Fill in Registration Form.
2. Free of charge.
3. Login with chosen credentials.
4. Account may be deleted anytime via e-mail or post (§3).

§ 7

Order Procedure

1. (Optional) log in.
2. Add products to Cart.
3. Proceed to checkout with or without registration.
4. Complete Order Form with address and payment info.
5. Confirm “Order and Pay”.
6. Choose payment and complete per §8(3).

§ 8

Delivery & Payment

1. Delivery: courier.
2. Payments:
   • iDeal (NL),
   • Bank transfer (NL/BE).
3. Details on delivery and payments are listed on the Store website.

§ 9

Sales Agreement Execution

The Sales Agreement between the Customer and the Seller is concluded once the Customer places an Order using the Order Form on the online Store, in accordance with § 7 of the Regulations.

1. After placing the Order, the Seller promptly confirms its receipt and simultaneously accepts the Order for processing. Confirmation of the Order and its acceptance for processing is sent to the Customer via email to the address provided when placing the Order. Upon receipt of this email, the Sales Agreement is considered concluded.
2. The Product will be dispatched by the Seller within the timeframe indicated in its description (subject to section 5 of this paragraph).
3. In the case of an Order containing Products with different delivery times, the delivery time shall be the longest of those specified. The Customer may request partial shipments or a single shipment after the entire Order is completed.
4. The delivery time begins:
   1. for bank transfer payments – on the day the Seller’s bank account is credited,
   2. for electronic payments – on the day the Order preparation is completed.
5. In the case of an Order containing Products with different availability dates for collection, the availability date is the longest of those specified.
6. In such cases, the Customer may collect Products in parts (as they become available) or collect the entire Order at once once all Products are ready.
7. The time from which the Product is ready for collection is calculated as follows:
   1. for bank transfer, electronic or card payments – from the day the Seller’s bank account is credited,
   2. for cash on collection – from the day the Sales Agreement is concluded.
8. Delivery of Products is carried out within the Netherlands and Belgium, unless the Store explicitly informs about the possibility of delivery to other countries.
9. Delivery of Products to the Customer is subject to a fee unless the Sales Agreement states otherwise. Delivery costs are indicated in the "Delivery Costs" section and during the Order placement process.

Product Unavailability and Return of Shipment to the Seller

1. The Store makes every effort to ensure that stock levels displayed on the website are accurate. If, after placing an Order, it becomes apparent that a Product is unavailable, the Seller will promptly notify the Customer by email.
2. In the event of Product unavailability, the Seller will automatically refund the cost of the unavailable Product within no later than 7 days of notifying the Customer. The rest of the Order will be processed if it contains other available Products.
3. If the shipment is returned to the Seller due to:
   1. failure by the Customer to collect it within the required timeframe,
   2. providing an incorrect or incomplete delivery address,
   3. refusal to accept the parcel without prior notification of a return –
      the shipment is considered returned due to the Customer’s fault.
4. In the case of a return caused by the Customer, the Seller will refund the Customer only for the returned Products, excluding the delivery costs, which were incurred in fulfilling the Order.
5. If the shipment is returned to the Seller for any reason, the Seller will automatically refund the cost of the returned Products within 7 working days of receiving the return at the warehouse.
6. The Customer may request the reshipment of the returned parcel; however, this requires:
   1. repayment of the delivery costs,
   2. providing a correct and complete delivery address.

§ 10

Withdrawal Right

1. Consumer may withdraw within 14 days without reason.
2. Period starts on receipt of goods.
3. Refund (excluding delivery) within 14 days via bank transfer, after product return.
4. Return product within 14 days to Seller’s address.
5. No withdrawal for:
   1. customized,
   2. sealed,
   3. perishable,
   4. fully delivered services,
   5. inseparably mixed goods.

§ 11

Complaints & Warranty

Products are new. Complaints accepted via e-mail or post, answered within 14 days.

§ 12

Out-of-Court Resolution

Consumers may use national or EU ODR platform: http://ec.europa.eu/consumers/odr/.

§ 13

Personal Data

1. Seller is data controller. Data processed for orders and marketing (with consent).
2. Recipients:
   1. couriers (delivery)
   2. payment processors.
3. Right of access and correction applies. Data provision voluntary but required for contract.

§ 14

Final Provisions

1. Agreements in Polish.
2. Seller may amend Terms with notice (7 days).
3. Polish law applies.
4. Consumers may use EU ODR platform for dispute resolution.