Terms and Conditions

Store Terms and Conditions

§ 1

Preliminary Provisions

1. The online store drogeria.be, available at the Internet address www.drogeria.be, is operated by Skiera Cosmetics BV, based in The Hague, registered in the Dutch Business Register under BTW number NL859198819B01, KVK 72689331.
2. These Terms and Conditions are addressed to Consumers and define the rules and procedure for concluding a Distance Sales Agreement with a Consumer via the Store.

§ 2

Definitions

• Seller – Skiera Cosmetics BV, BTW NL859198819B01, based in The Hague at Koperwerf 27, 2544EM, KVK 72689331.
• Client – any entity making purchases via the Store.
• Entrepreneur – an entity conducting business on its own behalf using the Store.
• Store – the online store operated at www.drogeria.be.
• Distance Agreement – an agreement concluded without simultaneous physical presence, via electronic means.
• Terms and Conditions – these terms.
• Order – the Client’s declaration to conclude a Sales Agreement.
• Account – the Client’s Store account.
• Registration Form – a form for Account creation.
• Order Form – an interactive form for placing Orders.
• Cart – the Store’s shopping cart tool.
• Product – a movable item/service available in the Store.
• Sales Agreement – a Product sales contract between Client and Seller.

§ 3

Store Contact

1. Address: Koperwerf 27, 2544EM The Hague
2. E-mail: [email protected]
3. Phone: +31624923140
4. Bank: SWIFT INGBNL2A, IBAN NL41INGB0113662718
5. Phone hours: 08:00–15:00.

§ 4

Technical Requirements

To use the Store:

1. Internet device,
2. browser, active e-mail,
3. cookies enabled,
4. FlashPlayer installed.

§ 5

General Information

1. The Seller is not liable for disruptions caused by force majeure or third parties.
2. Browsing does not require an Account; ordering is possible with or without registration.
3. Prices in euros, VAT included.
4. Total price = product + delivery cost (displayed before checkout).
5. Subscriptions: total price = full billing period.
6. If price cannot be pre-calculated, the Store will state how it’s calculated.

§ 6

Account Creation

1. Fill in Registration Form.
2. Free of charge.
3. Login with chosen credentials.
4. Account may be deleted anytime via e-mail or post (§3).

§ 7

Order Procedure

1. (Optional) log in.
2. Add products to Cart.
3. Proceed to checkout with or without registration.
4. Complete Order Form with address and payment info.
5. Confirm “Order and Pay”.
6. Choose payment and complete per §8(3).

§ 8

Delivery & Payment

1. Delivery: courier.
2. Payments:
   • iDeal (NL),
   • Bank transfer (NL/BE).
3. Details on delivery and payments are listed on the Store website.

§ 9

Sales Agreement Execution

1. Agreement forms upon Order submission and e-mail confirmation.
2. Seller confirms receipt and acceptance by e-mail.
3. Delivery as per product description; for multiple items, longest delivery time applies.
4. Delivery to the Netherlands and Belgium.
5. Costs shown at checkout.

§ 10

Withdrawal Right

1. Consumer may withdraw within 14 days without reason.
2. Period starts on receipt of goods.
3. Refund (excluding delivery) within 14 days via bank transfer, after product return.
4. Return product within 14 days to Seller’s address.
5. No withdrawal for:
   1. customized,
   2. sealed,
   3. perishable,
   4. fully delivered services,
   5. inseparably mixed goods.

§ 11

Complaints & Warranty

Products are new. Complaints accepted via e-mail or post, answered within 14 days.

§ 12

Out-of-Court Resolution

Consumers may use national or EU ODR platform: http://ec.europa.eu/consumers/odr/.

§ 13

Personal Data

1. Seller is data controller. Data processed for orders and marketing (with consent).
2. Recipients:
   1. couriers (delivery)
   2. payment processors.
3. Right of access and correction applies. Data provision voluntary but required for contract.

§ 14

Final Provisions

1. Agreements in Polish.
2. Seller may amend Terms with notice (7 days).
3. Polish law applies.
4. Consumers may use EU ODR platform for dispute resolution.