Returns

1. Return period: The consumer may return a product within 14 days of receiving it, without providing any reason.
2. Multiple products: For orders containing multiple products, the period is counted from the delivery of the last product.
3. Return address: Returns should be sent to the seller. The cost of return is borne by the customer:
   Drogeria.nl
   Koperwerf 27, 2544EM The Hague
   E-mail: [email protected]
   Phone: +31624923140 (8:00-15:00)
4. Return method: The consumer may return the product using any shipping method (courier, mail); the cost of sending is covered by the consumer.
5. Refund: The seller will refund the amount immediately, no later than 14 days from receiving the return statement. The refund will be made using the same method chosen by the customer during purchase. The processing time may depend on the payment provider and the customer’s bank.
6. Condition for refund: The seller may withhold the refund until the returned product is received or proof of shipment is provided.

Complaints

1. The consumer has the right to file a complaint if the product is defective or not in accordance with the contract.
2. Complaint address:
   Drogeria.nl
   Koperwerf 27, 2544EM The Hague
   E-mail: [email protected]
   Phone: +31624923140 (8:00-15:00)
3. How to file a complaint: The product may be returned using any shipping method, and the cost is covered by the seller if the complaint is accepted.
4. Processing time: The seller will process the complaint within 14 calendar days and inform the consumer of the outcome.
5. Complaint resolution: If the complaint is accepted, the seller will refund the full purchase price or replace the product with a new one.